🛍️ Shipping, Refund & Returns Policy
Shipping
- We ship via trusted carriers (e.g. PostNL).
- Delivery typically takes 1–3 business days, and in many cases orders arrive the next day. You will receive a Track & Trace link via email once your order is dispatched.
- Standard shipping in The Netherlands starts from € 4.95.
- Enjoy free shipping on orders over € 60.
- Whenever possible, we use recycled or sustainable packaging. Our biodegradable packing chips are made from natural materials – even compostable – safe for disposal in green waste bins.
Returns & Refunds
Your right to cancel
If you change your mind, you have 14 calendar days after receiving your order to withdraw without giving a reason.
- To start a return, simply contact us with your order number.
- Alternatively, you can complete our return form (available upon request).
- Once cancellation is confirmed, you then have 14 days to return the items back to us.
- Return shipping costs are at your expense, unless the item is faulty or misdescribed.
How we refund you
- Once we receive the returned item(s), we will refund the full product purchase price – excluding the original outbound shipping cost – within 14 days.
- Refunds are issued via your original payment method.
Important conditions
- Please return items in original condition and packaging, unworn and unused (where applicable).
- Any significant loss in product value resulting from customer handling may affect your refund.
Additional Information
- Faulty or incorrect items: If you received damaged or incorrect products, please let us know immediately. We will arrange for a free replacement or refund, as appropriate, and cover return shipping.
- Custom or final-sale products: Unless by law, these are not eligible for cancellation or return.
- Order cancellations before shipping: If you cancel your order before it ships, we will refund the entire amount, including shipping costs.